Return & Refund Policy

We want you to be completely satisfied with your purchase. If you're not, we’re here to help!

Returns

We offer a 14-day return policy, meaning you have 14 days from receiving your item to request a return.

Eligibility for Returns

To qualify for a return, your item must meet the following conditions:

• Unworn or unused, with tags attached.
• In its original packaging.
• Accompanied by a receipt or proof of purchase.

To initiate a return, please contact us at officialcappuccinopapi@gmail.com. Once your return is approved, we will provide you with a return shipping label and instructions on how and where to send your package.

⚠️ Important: Items sent back without prior approval will not be accepted.

For any return inquiries, feel free to email us at officialcappuccinopapi@gmail.com.

 Please note that returns must be sent to the following address: [INSERT PO. BOX RETURN ADDRESS] 

Damages and issues
Please inspect your order reception. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.

Return Shipping & Fees

• Return shipping is Free.
• A 15% restocking fee will be deducted from your refund. 
• Final Sale Items are not eligible for return. 

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

The following items cannot be returned:

• Sale items and gift cards.
• Custom or personalized products.
• Personal care items (e.g., beauty or hygiene products).
• Hazardous materials, flammable liquids, or gases.

If you’re unsure whether your item qualifies for a return, contact us at officialcappuccinopapi@gmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Shipping Restrictions

Please note that we currently do not ship internationally. We only offer shipping within the United States at this time. We hope to expand our shipping destinations in the future.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at officialcappuccinopapi@gmail.com.